We have partnered with alternative carriers to avoid disruptions during the Canada Post Labour Dispute.

We may not be able to ship to PO boxes and some remote locations during the strike.

If you’ve placed an order to a location outside a major metropolitan area and/or your postal code contains a 0, we will be in touch via email with an update if there are any shipping issues.

Free Shipping on all orders over $74.00*.

*This applies to regular-sized items. For oversized items, our customer service department will contact you with a shipping quote.

Orders under $74.00

For orders under $74.00 (pre-tax), there will be a flat $12.00 + tax shipping charge.

Oversized Items

Orders containing bike car racks, strollers, skis (over 185 cm*), ski poles, etc., may incur additional shipping charges after your order is placed. You will be contacted before any additional shipping charges are applied to your order.

Skis will incur an automatic $20/pair shipping charge.

We do not ship the following products:

Bikes, fuel and flammable items, or CO2 canisters.

These products are available to purchase online with curbside/in-store pickup only.

After placing an order, you'll receive two emails from us:

1. First email = Order Confirmation. This means we have received your order information and are working to get it ready for you.
2. Second email = Shipping Confirmation. Which means your order has been shipped and it's on its way to you. This email will have your tracking number.

Note: You may receive an additional email from us if there is an issue with your order.

In-stock items are delivered on average within 2-5 days.

• Orders are processed within 1 to 7 days during weekdays.
• Shipping services pick up orders only on weekdays.
• Orders placed on weekends will ship on the following Monday.
• Items over $500 (and most electronics) will require a signature on delivery.

Note: If Canada Post is experiencing a high volume of parcels. Your shipment may experience delays out of our control.

Unfortunately, we are unable to process orders outside of Canada at this time.

After placing an order, you'll receive two emails from us:

1. First email = Order Confirmation. This means we have received your order information and are working to get it ready for you.
2. Second email = Ready for Pickup. Which means your order is complete and ready for pickup. It will have the store location and the time after which it will be ready.

*Please do not proceed to our stores to pick up your order if you have NOT received an 'Order Ready for Pickup' email.

Note: You may receive an additional email from us if there is an issue with your order.

Curbside/In-store order pickup is available during regular store hours at our Orleans, Sittsville, and Westboro stores.

Store Locations and Hours

Upon arrival, enter the store and head to our web order desk.

For verification purposes, please be ready to provide the following when you pick up your order:

• Your order confirmation email
• Photo ID
• Credit card used for the order

Photo ID and credit card must match the name on the order.

Orders are usually ready in 24 hrs, unless a transfer is required.

24 hrs - For in-stock items at your preferred pickup location.

2-4 days - For items that need to be transferred to your preferred pickup location.

We are pleased to accept the following payment methods on our website:

• Visa
• MasterCard
• American Express
• Visa Debit
• Mastercard Debit
• Apple Pay
• Google Pay
• Shop Pay
• Affirm

Taxes are collected on merchandise and freight. Please note: Taxes are determined based on the shipping destination.

• Alberta: 5% GST
• British Columbia: 7% PST + 5% GST
• Manitoba: 7% PST + 5% GST
• New Brunswick: 15% HST
• Newfoundland and Labrador: 15% HST
• Nova Scotia: 15% HST
• Northwest Territories: 5% GST
• Nunavut: 5% GST
• Ontario: 13% HST
• Prince Edward Island: 15% HST
• Quebec: 9.975% QST + 5% GST
• Saskatchewan: 6% PST + 5% GST
• Yukon: 5% GST

• Items must be in original condition (unused/unworn with original packaging)
• Proof of purchase required (receipt / e-receipt)
• Refunds will be made in the same form of payment as the original purchase.
• Exchanges and refunds for footwear will be issued if the product has not been worn outdoors and is in good condition. 

• For hygienic reasons, the following items are considered final sale: swimwear, undergarments (briefs/boxers), face masks, and nutritional and food products.
• Gift Cards are considered final sale and cannot be redeemed for cash. 

• If you need to exchange your item(s), bring them in to any of our 3 locations along with your proof of purchase, and we will be happy to assist you with your exchange.
• Items must meet return and exchange requirements.

You can exchange items from your online order in one of two ways:

1 - You can exchange item(s) from your online order in any of our 3 locations.

2 - Order the item you would like online - It is quicker to order the new item you would like in a separate transaction. You can then return the unwanted item for a refund. Follow our return steps below.

You have two options if you need to return your item(s).

In-Store Returns:

• You can return or exchange items purchased in-store or online at any of your 3 locations.
• Bring your item(s) and proof of purchase to the location of your choice, and we will be happy to assist with the return or exchange.

Mail-In Returns:

• Returns must be authorized. Follow our return steps below.
• You will be charged a return delivery fee, which will be deducted from your return credit
• Our current return delivery fee is $11.99 + tax.
• Please mail your returns to the following address:
    Bushtukah Inc.
    Returns Department
    Suite 130 – 2680 Queensview Drive
    Ottawa, ON
    K2B 8J9

Mail-In Return Steps:

1 - Authorize your return

• To return your product, email orders@bushtukah.com to request a return authorization.
• Once authorized, we will email you a link to generate a pre-paid return label or code.

2 - Repack your package

• Repack your items in the original packaging if you still have it.
• If you are returning items from different orders in the same package, please use separate return labels. Attach one to the package and place the other(s) inside the package.

3 - Print and apply the return label

• Print the return label and cover the original shipping label on the package with it.

4 - Ship your return package

• Bring your package to the courier indicated on the return label.
• Returns must be taken to a post office or a carrier's location, where a receipt will be issued and held until your return is completed.

• Identical product: Item(s) must be identical - including brand, model/style, product
  number, color, size and model year
• Product availability: Item(s) must be in-stock and currently available
  for sale through a competitor’s retail channel when you request the price match.
• Condition of item: Price matching does not apply to special orders, seconds, refurbished, damaged
  goods, multiple-purchase discounts, or clearance/close-out/discontinued or final sale prices.
• Official dealer: Websites and physical stores must be official dealers for the brand in
  question.
• Canadian retailer: Item(s) must be sold and shipped within Canada by a Canadian-based retailer.
• Price: Prices must be ticketed, signed, or advertised, not verbally agreed to. Prices must be in Canadian dollars.
• Additional fees/charges: If the competitor adds additional service charges to their price (such as shipping and handling fees), then we take those into consideration for price matching. For example, if a competitor offers a product for $350 plus $50 shipping, then we’d consider the competitor’s price to be $400.
• Able to verify: Bushtukah staff must be able to verify the details above by telephone or online.

We DO NOT price match:

• During Black Friday promo periods (Why Wait for Black Friday, Black Friday Week), Cyber Monday, Boxing Week promo periods, VIP/Club events.
• Items sold from the US or international retailers or websites.

• If the price changes within 14 days of the date of purchase, we will honour the sale price and offer you a store credit or refund for the price difference.
• Applies to items purchased in our Bushtukah stores and on Bushtukah.com .
• Item(s) must have the same product number, be the same colour and size of the item on sale.
• Proof of purchase required.
• Please note that our price policy does not apply for Black Friday related promotions (Why Wait for Black Friday, Black Friday Week), Cyber Monday, Boxing Week, or VIP/Club event sale prices.

• Please note that the Bushtukah warranty on products does NOT cover excessive use, regular wear and tear or accidental damage.
• It is important that products returned for warranty reasons are clean - according to the manufacturer's standards. Many manufacture's will refuse warranty items that are dirty.
• Bushtukah reserves the right to return any product, at the customer's expense (there and back), if these condition is not met.
• Proof of purchase required.

• The shipping fee to return a product that is defective (via Canada Post regular shipping) will be paid by us as long as it is within Canada.
• It is important that products returned for warranty reasons are clean - according to the manufacturer's standards. We reserve the right to return any product, at the customer's expense (there and back), if this condition is not met.

1. To help you fully customize your ride you will receive 15% off regular priced bike parts, accessories, bike apparel and bike footwear at the time of your bike purchase.

2. Every new bike comes with unlimited complimentary adjustments for sizing/comfort, brakes, and gears for one year after you bring your new bike home. 

3. Free installation of new accessories at the time of your bike purchase.

4. Every new bike purchase includes a free Level 1 Service Package ($99.99 value) within the first year of ownership.

We want you to be 100% satisfied with your bike.

That's why you have 30 days to make sure your bike is the right size or model.

If it's not, just bring the bike back with your original sales receipt and we'll gladly give you 100% exchange value towards another bike.

When you buy a kids' bike from us, you can bring it back within three years and get up to 50% of the bike's original purchase price in credit towards the purchase of a bigger kids' bike. 

We tune and clean up those traded in bikes and donate them to a local charity. That way your little cyclist has a fun, comfortable, safe ride that fits, and so does somebody else.

Learn More

Our Bushtukah Saddle Guarantee ensures that you get the best possible fit and performance from your new bike saddle.

If, within 30 days of purchase, you find that your saddle isn't right for you, we offer a hassle-free exchange. To be eligible, the saddle must be returned in good condition, with no signs of excessive wear or damage. We’re committed to making sure you ride comfortably and confidently.

Most new saddle issues are usually caused by bike fit issues – we recommend scheduling a bike fit with a new saddle.

Book a Bike Fit

At our service centre, we go the extra mile to ensure your safety and performance on the road and trail.

That’s why we use a Sinter brake bedding machine—a specialized tool that pre-beds your brake pads under controlled heat and pressure conditions.

This process eliminates the traditional break-in period, reduces brake noise, and enhances overall stopping power from the very first ride.

The result? Smoother, quieter, and more reliable braking for a better riding experience, right from the get-go.

We guarantee complete work on any bike you buy from any of our Bushtukah locations. We even guarantee our work on bikes we don't sell as long as they were originally purchased from an Independent Bicycle Dealer. 

If there is an issue specifically related to our shop service on your bike, we will continue to diagnose and service your bike for FREE (up to 30 days after the original service), until it's right.

Our bike fits are carried out by trained professionals, and we are so sure that you'll love your bike fit that we guarantee it!

If you have any concerns about your bike fit within the first 30 days, contact us and we'll bring you in for a follow-up appointment at no charge. 

After one month a follow-up fee will be applied.