E-Bike Service Policy

E-Bike Service Policy

At Bushtukah, we’re committed to offering safe, high-quality service for electric bicycles. To ensure the best care and safety for both our team and customers, we currently service only e-bikes equipped with one of the following drive systems: Bosch, TQ, Fazua, Mahle, Specialized Turbo, Shimano, and Hyena.

We do not service e-bikes with drive systems from manufacturers not listed above, or those with unrecognized, generic, or third-party motor systems. Additionally, we only work on pedal-assist e-bikes—we do not service throttle-only models.

All e-bikes brought in must meet the UL 2849 safety standard, which ensures proper electrical and fire safety. E-bikes without this certification are not eligible for service.

To maintain safety and quality, we reserve the right to refuse service on any e-bike that has been modified from its original specifications—this includes changes to the drive system, battery, wiring, or performance tuning—or if the bike appears unsafe or structurally compromised. This includes any signs of battery damage, which may pose a safety risk and will make the bike ineligible for service.

In some cases, we may ask you to take your battery home with you during service for safety or storage reasons. If your e-bike requires a key to remove the battery, please bring the key with you when dropping off the bike.

If you’re unsure whether your e-bike qualifies, feel free to contact us or stop by for a quick evaluation. Thanks for helping us keep e-bike service safe, reliable, and focused on quality.