Monday - Wednesday: 10:00am – 6:00pm
Thursday - Friday: 10:00am – 7:00pm
Saturday: 10:00am – 6:00pm
Sunday: 10:00am – 5:00pm

Online sales are available 24/7

Store Locations and Hours

Bushtukah.com Online Help is available via email or phone:

• orders@bushtukah.com
• 1-888-993-9947

Web support is available Monday - Friday: 9:00am - 5:00pm EST (closed on all Canadian holidays). Weekend support is limited to email only.

Contact Information

Shipping is available to your door via Canada Post. Free Canada Post Expedited Shipping on all orders over $49.99*.

In stock items are delivered on average within 4 - 7 days. Special order may take 10 - 14 days or more for delivery. For full details, visit our Shipping Information page.

Note: If Canada Post is experiencing a high volume of parcels. Your shipment may experience delays out of our control.

All store items are available online, however, we do not ship bikes or flammable or CO2 canisters. These products are available for curbside/instore pickup only.

Curbside pickup is available during regular store hours from our Sittsville, Orleans and Westboro stores. (Store Hours)

After placing an order, you'll receive two emails from us:

1. First email is your order confirmation
2. Second email will indicate that your order is complete and ready for pickup with the store location and time after which it will be ready.

**If you have not heard from us, it means your order is not ready for pickup yet. Please do not proceed to our stores to pickup your order if you have NOT received an 'Order Complete' email.

After you receive your 'Order Complete' email you can pickup your order in two ways:

1. Upon arrival call our Curbside Pickup line and we can bring it out to you:

• 203 Richmond Rd (Westboro): 613–878-1178
  
• 5607 Hazeldean Rd (Stittsville): 613-878-1183
• 2016 Tenth Line Rd(Orleans): (343) 780-2040

2. Come into the store and head over to our web order desk.
Please be ready to provide your order number and phone number for verification purposes.

For bike purchases - please be ready to provide your order confirmation email, photo ID, and credit card used for the order for verification purposes.

• Visit us in store or purchase a bike online for in store pickup.
• For online bike purchases - you will receive a confirmation call/email from our stores to ensure we have the right bike for you, before it goes to our Service Center for it's Pre-Delivery Inspection (PDI)

• We recommend coming in on our quieter days, including Wednesdays and Thursdays.
• In our busiest periods – especially over the weekend – it can be difficult to have a longer conversation with you about your needs. It is best to be prepared with as much information as possible about what you are looking for.

• We offer a 30 day “right bike guarantee” and will gladly exchange your bike for another within 30 days if you are not happy with your purchase. Learn more

Our fit studios offer the following services:

1. Westboro Location

• Standard Fit
• Retul fit
• Saddle Pressure Fit

2. Stittsville Location

• Standard Fit

See Details / Book Fit Appointment

We are the National Capital regions Trek and Specialized experts. While we service other brands, we may not be able to source parts for all bikes. As a result we will not be able to service the following:

• Bikes 20+ years old
• Bikes from large big box retailers – these bikes often have parts that we cannot source for repair
• Bikes from brands which include proprietary parts that are only available to bike shops that sell that brand
• E-bikes from brands we do not sell
• Bikes with Campagnolo parts
• Bikes that are in very poor shape (ie. substantially rusted)
• Recumbents, hand cycles, adult tricycles and other nonconventional specialty bike like objects

• Bring your bike in during store hours or book a service appointment. Store Hours
• Visit our Bike Service Appointments page to book your appointment.

• Same day service - We are able to fix flat tires and get basic parts (eg. bells, racks, fenders) installed.
• 2 day service - Service packages and other repairs. Please refer to our Bicycle Service & Repair page.

• Bikes are to be picked up on the day service has been completed.
• Bikes left unclaimed for more than one week beyond the service completion date of service will be moved to off-site storage.
• Once a bike has been moved to off-site storage we require 2 business days notice to bring it back to the store. 
• Bikes left unclaimed for more than 30 days will be donated to local charity.