Return Policy

If you are not completely satisfied with your purchase, you can return your item(s) within 30 days of purchase. You can exchange your item(s) or receive a full refund with proof of purchase. 

Return and Exchange Conditions

  • Items must be in original condition (unused/unworn with original packaging)
  • Proof of purchase required (receipt / e-receipt)
  • Refunds will be made in the same form of payment as the original purchase.
  • Exchanges and refunds for footwear will be issued if the product has not been worn outdoors and is in good condition. 

Final Sale Items

  • For hygienic reasons, the following items are considered final sale: swimwear, undergarments (briefs/boxers), face masks, and nutritional and food products.
  • Gift Cards are considered final sale and cannot be redeemed for cash. 

In-Store Exchanges

  • If you need to exchange your item(s), bring them in to any of our 3 locations along with your proof of purchase, and we will be happy to assist you with your exchange.
  • Items must meet return and exchange requirements.

Online Order Exchanges

You can exchange items from your online order in one of two ways:

1 - You can exchange item(s) from your online order in any of our 3 locations.

2 - Order the item you would like online - It is quicker to order the new item you would like in a separate transaction. You can then return the unwanted item for a refund. Follow our return steps below.

How to Return Items

You have two options if you need to return your item(s).

In-Store Returns

  • You can return or exchange items purchased in-store or online at any of your 3 locations.
  • Bring your item(s) and proof of purchase to the location of your choice, and we will be happy to assist with the return or exchange.

Mail-In Returns

  • Returns can be mailed in if you are unable to do a return in-store.
  • Follow our 4 simple steps to get your return request rolling.
  • Note - there is an applicable return delivery fee of $11.99 + tax.

Mail-In Returns

  • Returns must be authorized - follow our return steps below
  • You will be charged a return delivery fee, which will be deducted from your return credit
  • Our current return delivery fee is $11.99 + tax.

Please mail your returns to the following address:
  Bushtukah Inc.
  Returns Department
  Suite 130 – 2680 Queensview Drive
  Ottawa, ON
  K2B 8J9

Mail In Return Steps

1 - Authorize your return

  • To return your product, email orders@bushtukah.com to request a return authorization.
  • Once authorized, we will email you a link to generate a pre-paid return label or code.

2 - Repack your package

  • Repack your items in the original packaging if you still have it.
  • If you are returning items from different orders in the same package, please use separate return labels. Attach one to the package and place the other(s) inside the package.

3 - Print and apply the return label

  • Print the return label and cover the original shipping label on the package with it.

4 - Ship your return package

  • Bring your package to the courier indicated on the return label.
  • Returns must be taken to a post office or a carrier's location, where a receipt will be issued and held until your return is completed.