Return Policy

If you are not completely satisfied with your purchase, you can return your item(s) within 30 days of the date of purchase. You can exchange your item(s), or you can receive a full refund with proof of purchase. 

Return and Exchange Conditions

  • Items must be in original condition (unused/unworn with original packaging)
  • Proof of purchase required (receipt / e-receipt)
  • Refunds will be made in the same form of payment as the original purchase.
  • Footwear exchanges and refunds will be issued if the product has not been worn outdoors and is in good condition. 

Final Sale Items

  • For hygienic reasons, the following are considered as final sale items: swimwear, undergarments (briefs / boxers), face masks, nutritional and food products.
  • Gift Cards are considered a final sale and cannot be redeemed for cash. 

In Store Exchanges

  • If you need to exchange your item(s), simply bring it in to any of our 3 locations along with your proof of purchase and we will be happy to assist you with your exchange.
  • Items must meet return and exchange requirements.

Online Order Exchanges

You can exchange items from your online order in one of two ways:

1 - You can exchange item(s) from your online order in any of our 3 locations.

2 - Order the item you would like online - It is quicker to order the new item you would like in a separate transaction. You can then send back the unwanted item as a return for a refund. Follow our return steps below.

How to Return Items

You have two options if you need to return your item(s).

In Store Returns

  • You can return or exchange items purchased in store or online at any of your 3 locations.
  • Simply bring your item(s) and proof of purchase to the location of your choice and we will be happy to assist with the return or exchange.

Mail In Returns

  • Returns can be mailed in if you are unable to do a return in store.
  • Follow our 4 simple steps to get your return request rolling.
  • Note - there is an applicable return delivery fee of $11.99 + tax.

Mail In Returns

  • Returns must be authorized - follow our return steps below
  • You will be charged a return delivery fee which will be deducted from your return credit
  • Our current return delivery fee is $11.99 + tax.

  • Please mail your returns to the following address:
      Bushtukah Inc.
      Returns Department
      Suite 130 – 2680 Queensview Drive
      Ottawa, ON
      K2B 8J9

Mail In Return Steps

1 - Authorize your return

  • To return your product send us at email at orders@bushtukah.com to ask for a return authorization.
  • Once authorized we will email you a link to generate a pre-paid return label or code.

2 - Re-pack your package

  • Re-pack your items in the original packaging if you still have it.
  • If you are returning items from different orders in the same package - please use separate return labels. Attach one to the package and place the other(s) inside the package.

3 - Print and apply the return label

  • Print the return label and cover the original shipping label on the package with it.

4 - Ship your return package

  • Bring your package to the courier indicated on the return label.
  • Returns have to be taken to a post office or carrier's location, where a receipt will be given to hold until your return is done.