Return Policy

If you are not completely satisfied with your purchase, you can return your item(s) within 30 days of purchase. You can exchange your item(s) or receive a full refund with proof of purchase. 

Return and Exchange Conditions

  • Items must be in original condition (unused/unworn with original packaging)
  • Proof of purchase required (receipt / e-receipt)
  • Refunds will be made in the same form of payment as the original purchase.
  • Exchanges and refunds for footwear will be issued if the product has not been worn outdoors and is in good condition. 

Final Sale Items

The following items are considered final sale and cannot be returned or exchanged:

  • Swimwear
  • Undergarments (briefs/boxers)
  • Face masks
  • Nutrition products
  • Bear spray
  • Camp fuel
  • Gift Cards
  • Custom bikes
  • Clearance items sold at 50% off or more. (Exception: returns may be accepted if the item is defective or does not match the online description)

In-Store Exchanges

  • If you need to exchange your item(s), bring them in to any of our 3 locations along with your proof of purchase, and we will be happy to assist you with your exchange.
  • Items must meet return and exchange requirements.

Online Order Exchanges

You can exchange items from your online order in one of two ways:

1 - You can exchange item(s) from your online order in any of our 3 locations.

2 - Order the item you would like online - It is quicker to order the new item you would like in a separate transaction. You can then return the unwanted item for a refund. Follow our return steps below.

How to Return Items

You have two options if you need to return your item(s).

In-Store Returns

  • You can return or exchange items purchased in-store or online at any of your 3 locations.
  • Bring your item(s) and proof of purchase to the location of your choice, and we will be happy to assist with the return or exchange.

Mail-In Returns

  • Returns can be mailed in if you are unable to do a return in-store.
  • Follow our 4 simple steps to get your return request rolling.
  • Note - there is an applicable return delivery fee of $11.99 + tax.

Mail-In Returns

  • Returns must be authorized - follow our return steps below
  • You will be charged a return delivery fee, which will be deducted from your return credit
  • Our current return delivery fee is $11.99 + tax.

Please mail your returns to the following address:
  Bushtukah Inc.
  Returns Department
  Suite 130 – 2680 Queensview Drive
  Ottawa, ON
  K2B 8J9

Mail In Return Steps

1 - Authorize your return

  • To return your product, email orders@bushtukah.com to request a return authorization.
  • Once authorized, we will email you a link to generate a pre-paid return label or code.

2 - Repack your package

  • Repack your items in the original packaging if you still have it.
  • If you are returning items from different orders in the same package, please use separate return labels. Attach one to the package and place the other(s) inside the package.

3 - Print and apply the return label

  • Print the return label and cover the original shipping label on the package with it.

4 - Ship your return package

  • Bring your package to the courier indicated on the return label.
  • Returns must be taken to a post office or a carrier's location, where a receipt will be issued and held until your return is completed.