Bike Shipping Q&A
- We ship bicycles from top brands including Specialized, Orbea, Pinarello, Salsa, and Cube.
- Regular price bikes over $2000 (before tax) qualify for free shipping
- Sale priced bikes and bikes priced under $2000 (before tax) will be subject to a $200 shipping fee.
- All bicycles are shipped using reliable ground services to ensure safe delivery.
Our bicycles arrive to customers 85–95% assembled. Although each bike is fully built in our shop, a small amount of disassembly is required to prepare it for safe shipping.
Our Build & Inspection Process:
Before packaging, every bike goes through a complete professional build and quality‑control sequence:
- Fully assembled and test ridden
- All torque specifications verified
- Braking and shifting performance confirmed
- Bearings inspected, lubricated, and properly adjusted
- Frame and components checked for cosmetic blemishes or factory defects
- Firmware updated on all electronic components (when applicable)
- eBikes updated to the latest available software
- Photographed for documentation (when required)
- Customer‑requested upgrades or accessory installations completed prior to packing
- E-bike batteries will be discharged below 30% (due to shipping regulations)
- Accessories installed (if requested)
Yes - After your order is placed our Team will contact you before we start to prepare the bike for shipping. We will:
- Confirm the bike model and size
- Confirm if you would like your accessories installed.
- Bikes over $2000 (before tax) qualify for free shipping.
- Bikes priced under $2000 (before tax) will be subject to a $200 shipping fee.
- Rural and remote addresses may be subject to additional shipping charges. Our team will contact you if that is the case.
- Bike shipping orders cancelled before they are shipped may incur a 6.5% processing fee.
- All shipped bikes are final sale.
Bike Assembly Q&A
If you’re comfortable with basic tools, expect the final assembly to take about 10–40 minutes. The typical steps include:
What You’ll Need to Do:
- Install the Handlebars: Attach the handlebar by securing the stem faceplate. Follow the recommended torque settings to avoid overtightening.
- Attach the Front Wheel: Depending on the bike, this will be done using either a quick‑release skewer or a thru‑axle.
- Insert the Seatpost: Slide the seatpost into the frame and tighten the clamp at your preferred height. Use grease for aluminum posts in aluminum frames, or carbon paste for carbon posts in carbon or aluminum frames. Always torque to spec.
- Install the Pedals: Important note - the left pedal is reverse‑threaded (left‑hand thread). Turning it the wrong way can damage the crank arm.
- Inflate the Tires: Bikes ship with low tire pressure for safety, so you’ll need to pump them up to the recommended PSI.
- Charge batteries: applicable to e-bike batteries and electronic shifting systems.
- Metric Hex Keys: Most adjustments use 4mm, 5mm, or 6mm sizes.
- Torque Wrench (recommended): Ensures bolts are tightened to the manufacturer’s specifications.
- Pedal Wrench: A dedicated pedal wrench or a thin 15mm open‑ended wrench; some pedals use a 6mm or 8mm hex instead.
- Grease or Carbon Paste: Apply to seatpost and pedal threads to prevent seizing and ensure proper installation.
- Floor Pump: Preferably one with a built‑in pressure gauge for accurate inflation.
*Tip*: Many manufacturers require professional assembly to maintain warranty coverage. If you’re unsure about any step, having a local bike shop perform a “Safety Check” or full build is a worthwhile investment for both safety and peace of mind.
If something doesn’t feel quite right after setup, don’t worry, our Team is here to help.
- Email Us: orders@bushtukah.com
- Call Us: 1-888-993-9947
Our team can:
- Walk you through basic adjustments over the phone or via email.
- Help connect you with a local dealer or trusted bike shop for a tune-up or inspection.
If you notice any damage when unboxing your bike:
- Stop – Do not ride the bike.
- Document the issue with photos.
- Contact our Team for support and next steps.
Riding a damaged bike may pose safety risks and can affect your warranty.
Not quite. While we aim to keep our builds as consistent as possible, some high-performance models require more detailed technical setup than our standard builds. To prevent damage during transit, these bikes may ship with a few additional components needing installation upon arrival.
That said, our team ensures every bike leaves our shop far more assembled than when it arrived from the manufacturer. We take every possible step to minimize the amount of work required on your end.
Models that may require additional assembly include:
- Road and gravel bikes with integrated bar and stem systems
- Triathlon and time trial (TT) bikes due to complex cabling and aero extensions
- Custom builds involving precise fit specifications
Our Commitment
If your specific bike requires assembly beyond our standard build level, we’ll always notify you before shipping so you can prepare accordingly.
